You can find full versions of ABRSM's policies available here for ease of reference.
Safeguarding Children Policy, Procedures and Code of Practice
Our child protection policy and procedure materials were drawn up specifically for ABRSM with the assistance and advice of the NSPCC and conform to current child protection legislation and guidance.
Customer Service Statement
This customer service statement provides an overview of our exam services. It sets out our aims, our undertakings to you, the customer, and our performance targets.
Special Consideration Policy
Special consideration is given in line with the circumstances and processes described in this policy to candidates who suffer temporary illness, injury or indisposition, or adverse circumstances at or near the time of the assessment.
Withdrawals, Non-Attendance and Fee Refund Policy
A candidate who is withdrawn from an exam or who does not attend may be eligible for a partial refund, under certain circumstances.
Equal Opportunities Statement
ABRSM is committed to providing equality of opportunity and treatment for all.
ABRSM is fully committed to respecting your privacy and to protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected.
Our Complaints Policy is for anyone buying goods or services from us other than our exams (such as our sheet music and books), anyone using our services who is unhappy with the services provided by our staff in carrying out their duties or anyone who has (or has had) a working relationship with ABRSM who is not (or was not) an employee or consultant, such as an examiner.
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